Assist: Customer Support Helpdesk dashboard template
Tickets, customers and help articles for a support team.
34 pages. Light and dark themes. MIT license, free for business use.
- 34pages included
- 5things you can manage
- 2themes, light and dark
- MITlicense
What you can manage
- Tickets – Customer questions and problems.
- Customers – People who contacted support.
- Agents – Your support team.
- Help articles – Answers customers can find themselves.
- Macros – Saved replies for common questions.
At a glance on the overview page
- Open tickets
- First reply time
- Solved today
- Customer happiness
Extra tools
- Ticket inbox – Work through tickets one by one.
- Service levels – Live view of reply and wait times.
- Support report – Volume, speed and happiness.
- Agent ranking – Tickets solved this week.
- Escalations – Tickets that need another team.
- Shift calendar – Who covers support and when.
- Routing rules – Send tickets to the right team.
What is inside the 34 pages
- Overview1 page
A live dashboard home with charts and key numbers.
- 5 record types15 pages
A list, a detail page and a form for each one.
- Special tools7 pages
A calendar, kanban board, report or similar view for each.
- Workspace7 pages
Team, notifications, activity log, settings, profile, help and a UI kit.
- Sign in4 pages
Login, sign up, forgot password and a 404 page.
Example organization used in the demo: Parcelpoint Delivery.
More marketing and sales dashboards
FAQ
Questions about this template
Is this dashboard free to use?
Yes. It uses the MIT license, so you can use it in personal, client and commercial projects at no cost.
Does it need a framework or build step?
No. It is plain HTML, CSS and JavaScript. Open a page in a browser, or upload the folder to any host.
Can I connect it to my own data?
The pages use realistic sample data so you can see every screen. Replace it with your own API or database when you build your app.
Can I change the colors and text?
Yes. Colors are CSS variables at the top of each stylesheet, and all text is plain HTML you can edit directly.