Managed IT support
Unlimited help desk by phone, chat and email, with real engineers based in our Seattle office.
- 24/7 monitoring and alerts
- Laptop and device management
- New starter and leaver setup
All client systems operational · 99.98% uptime this year
IT that just works, so your team never waits on tech.
Northstack is a managed IT services company for growing businesses. We run your help desk, cloud, security and software under one fixed monthly price, with engineers who answer in 15 minutes, day or night.
15 mincritical response time
420+businesses supported
97%tickets solved first time
northstack monitor · live
Trusted by teams at
HALCYONBrightwellORBITALKestrel&CoLUMEN
What we do
One partner for every part of your IT.
Ten staff or a thousand, we can be your whole IT department or back up the team you already have.
Cloud services
Move to Microsoft 365, Google Workspace, AWS or Azure without downtime, then keep costs under control.
- Cloud migration planning
- Cost reviews and optimisation
- Backup and disaster recovery
Cybersecurity
Layered protection against ransomware, phishing and data loss, designed around real threats to businesses like yours.
- Endpoint detection and response
- Staff phishing training
- Cyber insurance readiness
Software development
Custom web apps, internal tools and integrations that remove manual work from your processes.
- Web and mobile applications
- API and system integrations
- Legacy system modernisation
Network & infrastructure
Fast, secure Wi-Fi, firewalls and office networks, designed and installed by certified engineers.
- Office moves and fit-outs
- Firewall and VPN setup
- Hardware procurement
IT strategy & consulting
A technology roadmap and budget that matches where your business is going, reviewed every quarter.
- Virtual CIO service
- Compliance (SOC 2, HIPAA, GDPR)
- Vendor management
Our promise
Service levels written into your contract.
We don't hide behind ticket queues. Every plan includes response times we're held to, with fee credits if we ever miss them.
15 minResponse to critical issues, 24/7
1 hourResponse to standard requests
99.9%Guaranteed uptime for managed servers
4.9/5Average satisfaction from 18,000 tickets
Industries
Experts in the rules your industry follows.
Compliance, uptime and security needs are different in every sector. Our specialists know yours.
Finance
Secure, audited systems for accountants, advisers and lenders.
Professional services
Law firms, agencies and consultancies that bill by the hour.
Healthcare
HIPAA-compliant IT for clinics, dental practices and labs.
Technology
Fast-growing startups that need to scale without chaos.
Microsoft 365Google WorkspaceAWSAzureCisco MerakiFortinetCrowdStrikeIntuneJamfKubernetesNode.jsPythonReact
Onboarding
Switching IT providers in four weeks.
Changing providers sounds painful. We've done it more than 400 times, and our process means no downtime for your team.
Audit
We audit every device, account and system, and document everything your old provider never wrote down.
Secure
Critical security gaps are closed first: backups verified, admin accounts locked down, multi-factor login turned on.
Transition
Monitoring is installed and support moves to our help desk, with a guide sent to every member of staff.
Improve
You receive a 12-month roadmap with priorities, costs and quick wins for the year ahead.
Client testimonial
"We had three outages a month with our old provider. In two years with Northstack we've had none. When something does come up, a real engineer is on it before I've finished my coffee."
Rachel MooreChief Operating Officer, Halcyon Health (140 staff)
Pricing
Fixed monthly pricing, per user.
No surprise invoices and no charge per ticket. Minimum of 10 users; volume discounts from 100 users.
Essentials
$69 /user/month
For small teams that need reliable support.
- Unlimited help desk (business hours)
- Device monitoring and patching
- Microsoft 365 or Google Workspace admin
- Cloud backup
Complete
$119 /user/month
Our most popular plan for growing businesses.
- 24/7 help desk and 15-minute response
- Endpoint detection and response
- Phishing training and simulations
- Quarterly strategy review
- On-site visits included
Co-managed
Custom
For companies with their own IT team.
- After-hours and overflow support
- Security operations and monitoring
- Project and migration engineers
- Shared tools and documentation
FAQ
Common questions
What does managed IT services include?
Unlimited help desk support, 24/7 monitoring, security updates, backups, device management and a named account manager, all for one fixed monthly fee per user.
How fast do you respond to support requests?
Critical issues get a response within 15 minutes, 24 hours a day. Standard requests are answered within one business hour. These times are written into your contract.
Can you work with our existing IT team?
Yes. Many clients use our co-managed plan, where we handle monitoring, security and after-hours support while their internal team focuses on projects.
How long does onboarding take?
Most businesses are fully onboarded in two to four weeks, with no downtime during the switch.
Do you support remote and hybrid teams?
Absolutely. We support staff wherever they work, ship pre-configured laptops to new starters and secure home networks.
Get a free IT and security assessment.
In 45 minutes we'll review your systems, highlight your three biggest risks and give you a fixed quote. No obligation.