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Tickets, customers and help articles for a support team.

Open tickets257-5.3% vs last month

First reply time17+3.1% vs last month

Solved today408+17.7% vs last month

Customer happiness99.4%+8.7% vs last month

Tickets created and solvedLast 12 months

SolvedCreated

Where is my parcel 17%Returns 22%Damaged item 35%Billing 18%Other 8%

Ticket	Subject	Customer	Priority	Status
T-1042	Change delivery address	BGBen Garcia	Urgent	Open
T-1051	Item arrived damaged	WKWen Khan	Urgent	Open
T-1054	Where is my parcel?	CACarlos Adams	High	Solved
T-1064	Driver left parcel outside	IDIris Diaz	Urgent	Open
T-1070	Item arrived damaged	KVKavya Varga	Urgent	Open
T-1075	Change delivery address	NWNoah Walsh	Urgent	Pending