Support report
Volume, speed and happiness.
Tickets solved$49,939+5.3%
Happiness57.9%+4.6%
First reply time$61,618+5.1%
Tickets per agent53.6%+5.1%
Tickets solved over time
This yearLast year
Happiness by month
Breakdown
| Name | Value | Change | Share |
|---|---|---|---|
| Where is my parcel | $1,560 | +19.8% | |
| Returns | $10,814 | +15.8% | |
| Damaged item | $36,702 | +3.4% | |
| Billing | $38,337 | -2.1% | |
| Address change | $34,333 | +16.0% |