IT report
Tickets, speed and satisfaction.
Tickets solved$36,927+6.4%
First response46.1%+11.7%
Satisfaction$58,485+8.3%
Tickets per user35.2%+11.2%
Tickets solved over time
This yearLast year
First response by month
Breakdown
| Name | Value | Change | Share |
|---|---|---|---|
| Password reset | $15,066 | +17.3% | |
| Laptop | $28,500 | +13.9% | |
| Wi-Fi | $28,477 | +7.7% | |
| Software | $36,251 | +0.1% | |
| Printer | $1,434 | +20.0% |