Handoffs
Chats passed to a human agent.
| Customer | Reason | Agent | Wait | Status | |
|---|---|---|---|---|---|
| Rafael Lopez | Asked for a human | FVFarid Varga | 2h 13m | Resolved | |
| Chloe Diaz | Low confidence | OEOlivia Evans | 36m | Resolved | |
| Julia Walsh | Low confidence | LKLiam Khan | 1h 45m | Waiting | |
| Rafael Sato | Asked for a human | UJUma Jensen | 12m | Resolved | |
| Yusuf Silva | Asked for a human | TZTomas Zhang | 1h 59m | In progress | |
| Grace Kowalski | Asked for a human | PMPriya Moreau | 3h 27m | Resolved | |
| Uma Larsen | Asked for a human | CFChloe Fischer | 19m | Resolved | |
| Hugo Garcia | Asked for a human | AIAmara Ito | 42m | Resolved | |
| Amara Ito | Asked for a human | HKHugo Kowalski | 2h 10m | Resolved | |
| Olivia Sato | Asked for a human | DUDina Usman | 2h 32m | Waiting | |
| Maya Novak | Asked for a human | INIsaac Novak | 29m | Resolved | |
| Farid Adams | Asked for a human | HRHana Rahman | 2h 56m | Resolved | |
| Carlos Young | Asked for a human | DHDaniel Haddad | 3h 30m | Resolved | |
| Aisha Chen | Asked for a human | KMKenji Mensah | 2h 21m | Waiting |