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Good morning, Kavya

Conversations, answer quality and handoffs for an AI support assistant.

New conversation
Conversations today9,084+12.6% vs last month
Solved by AI75.7%+16.4% vs last month
Handed to humans591+11.4% vs last month
Answer rating88.1%-13.7% vs last month

Topics

116total
Billing 38%Account 10%Shipping 19%Product 13%Other 20%

ConversationsLast 12 months

03k6k9k12kOctNovDecJanFebMarAprMayJunJulAugSep
ConversationsHandoffs

Latest activityAll

  • LV
    Liam VargaNew answer source added: pricing page
    56m
  • HS
    Hana SatoHandoff rate dropped 4 percent
    47m
  • BF
    Ben FerreiraWrong answer flagged by an agent
    16m
  • HE
    Hugo EvansPrompt updated for refunds
    20m
  • RP
    Rohan PatelWeekly quality review done
    28m

Recent conversationsView all

ConversationTopicMessagesRatingStatus
CV-1041Billing18Not helpfulSolved
CV-1049Product5Not helpfulSolved
CV-1057Shipping10HelpfulSolved
CV-1062Billing3HelpfulSolved
CV-1069Billing3HelpfulSolved
CV-1075Billing19Not helpfulSolved