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Surveys, responses and customer loyalty scores in one place.
Net promoter score51+5.6% vs last month
Responses this month5,469+13.6% vs last month
Response rate29.9%-17.6% vs last month
Customer satisfaction93.9%+7.9% vs last month
ResponsesLast 12 months
ResponsesLast year
Customers by score
Promoters 11%Passives 8%Detractors 30%No answer 21%Other 31%
Recent surveysView all
| Survey | Sent to | Responses | Response rate | Status |
|---|---|---|---|---|
| Feature wishlist | 10,119 | 1,446 | 31.4% | Live |
| Pricing survey | 11,523 | 3,519 | 25.8% | Live |
| Onboarding feedback | 3,138 | 3,420 | 37.2% | Live |
| Quarterly NPS | 10,677 | 3,580 | 15.8% | Live |
| Support satisfaction | 4,628 | 3,743 | 15.6% | Live |
| Churn reasons | 2,829 | 3,971 | 26.8% | Live |
Latest activityAll
- ALAisha LopezSurvey sent to 12,000 customers11m
- IYIris YoungDetractor follow-up assigned to Ben38m
- RGRohan GarciaNew question added: onboarding20m
- CCCarlos ChenMonthly insight report shared17m
- SKSofia KowalskiResponse rate up 4 percent43m