NPS report
Loyalty scores by segment and month.
NPS$55,080+3.2%
Promoters25.4%+3.4%
Detractors$86,017+6.7%
Response rate17.2%+4.1%
NPS over time
This yearLast year
Promoters by month
Breakdown
| Name | Value | Change | Share |
|---|---|---|---|
| New customers | $26,116 | +9.6% | |
| Enterprise | $8,272 | +15.5% | |
| Small business | $21,756 | -5.1% | |
| Trial users | $17,986 | +16.0% | |
| Long-term customers | $16,315 | +0.5% |