Segments
Groups of customers.
| Segment | Customers | NPS | Responses | Trend | |
|---|---|---|---|---|---|
| Small business | 3,086 | 46 | 1,350 | Flat | |
| Trial users | 255 | 41 | 54 | Down | |
| New customers | 4,963 | 19 | 465 | Up | |
| New customers | 7,370 | 24 | 916 | Flat | |
| Small business | 1,430 | 12 | 927 | Flat | |
| New customers | 3,177 | 41 | 1,465 | Up | |
| Small business | 1,304 | 50 | 1,967 | Up | |
| New customers | 860 | 53 | 722 | Up | |
| Enterprise | 1,250 | 59 | 1,349 | Flat | |
| Enterprise | 8,035 | 66 | 1,514 | Up | |
| Small business | 8,500 | 47 | 1,092 | Up | |
| Trial users | 2,199 | 26 | 1,785 | Up | |
| Small business | 3,206 | 46 | 446 | Up | |
| Long-term customers | 6,914 | 31 | 1,366 | Up |